The Role
An exciting opportunity is available for a Field Service technician to join our growing team. This is a field based role out of our Western Sydney or Melbourne office, and will include travel throughout NSW/VIC, and also across Australia and the Pacific as the needs arise. You will be responsible for everything service related, from phone and remote support, to onsite preventative maintenance, breakdowns and technical training. Over time you will be trained on our full range of equipment and software.
Duties
- Identify, analyse and resolve technical issues related to software, hardware, networks and configuration
- Installation and Training of wide format printers, cutting machines and software
- On-Site Preventative Maintenance service
- Provide high level on-site technical support, along with phone and remote login support
- Maintain service call data in company ERP software
- Interface with other service technicians to resolve customer issues
- Some after-hours client support, discussions with overseas manufacturers, as required
About You
Whilst previous experience working with wide format printers, RIP software, Vinyl Cutters etc is a bonus, we are ready to consider anyone with a technical mind, an IT background, and who is passionate and excited about all things computerised and mechanical.
- Passion and Enthusiasm and willingness to learn
- Excellent customer service and trouble shooting skills
- You must be able to work independently as well as part of a team
- Flexibility with work hours to meet our clients demands
- You must be highly organised
- Prior experience in a technical service role
- Valid Drivers licence and ability to travel at short notice
- Ability to multitask and handle pressure situations
- Attention to detail, exceptional communication and professionalism
We will offer you
- Competitive salary commensurate with experience
- Car allowance/Company Car
- Tools + laptop + phone provided
- Ongoing training and support
- Fantastic team culture that Is inclusive and FUN!
About Pozitive
Pozitive are an Australian Family Owned an Operated supplier to the sign, display, sportswear and apparel manufacturing, print & graphics industries for over 30 years across Australia and the Pacific Islands. We supply a wide range of printing equipment, cutting machinery and software and technical services. We represent manufacturers from across the globe who are the leaders in their field, like swissQprint, Summa, Monti Antonio and DGI as well as LFP brands Roland, Epson, Mimaki and Mutoh.
This is an awesome career opportunity to join a well-established business and be part of their growth phase. Sound like you…? Great! We’d love to hear from you…! APPLY NOW via the form below and we'll be in touch promptly!
