Refund policy

From the date of you receiving your items you have 7 days to request a return.

Items must be in the same, unused condition in its original packaging to be eligible for return. Proof of purchase is also required.

To start the return process please email us at orders@pozitive.com.au. Information on how to return you item(s) will be supplied upon acceptance of the return.

Pozitive reserve the right to charge a re-stock fee of 10% of the invoice value of the return for change of mind returns.

 

 

Non returnable items

Items purchased on clearance are sold on a no returns basis.

 

Exchanges

For the fastest exchanges, we recommend requesting a return and once this is accepted make a new purchase for the correct item.

 

Damaged Goods

We recommend inspecting your order upon delivery and contact us immediately if the product is damaged, faulty or the wrong item has been received. If you find an issue please contact us to resolve.

 

Refunds

Pozitive will contact you once your return has been reviewed and notify you if the refund has been approved.

If approved you refund will be issued as either a credit note on your trading account, or automatically refunded to your original payment method if purchased online.

If not approved we will contact you to discuss the reason for non-approval.

 

Please note that it can take up to 7 days for your bank or credit card provider to process and issue your refund.