Terms & Conditions

All orders are shipped within 3 working days. If you have not received an order within 7 days, please notify us by email at: orders@pozitive.com.au

Your satisfaction is our first priority at Pozitive. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

To return an item, please contact our customer service team on 02 9648 5588 and they will take care of your request.

Please have available prior to your call:

  • Your Order number (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange

Download Pozitive’s complete Terms of Trade